Box Office Information

How to Order:

Fees:

All fees are contained within ticket prices. There are no additional fees over and above any displayed price. All sales are final. No refunds for events that are held as scheduled. Special promotional discounts are applied only to the base ticket price and is not applicable to the service/handling fee. We reserve the right to limit the number of discounts and the seating section for which the discount may apply.

Ticket Delivery:

  • Email ~ delivery within 5 minutes. All email tickets are in PDF form, attached to the email.
  • Will Call ~ available for specific events as noted. Tickets can be collected from the Will-Call table 1 hour prior to the performance. 

Beware of Ticket Scammers! There are NO AUTHORIZED RESELLERS of tickets for concerts and events at the Eastman School of Music and the Eastman Theatre Box Office is the only way to purchase tickets for concerts in Kodak Hall at Eastman Theatre, Kilbourn Hall, and Hatch Recital Hall. Buying tickets from resellers and other individuals is at your own risk and the tickets may not be valid or allow the holder entrance to the concert or event.

Mailing Addresses

Eastman School of Music Concert Office
26 Gibbs Street
Rochester, NY 14604

Eastman Theatre Box Office
433 East Main Street
Rochester, NY 14604

Phone

  • Eastman Theatre Box Office: (585) 274-3000
  • Lost & Found: (585) 274-0228
  • Eastman Concert Office: (585) 274-1109
  • Hall Rentals: (585) 274-1109

Email

  • Eastman Theatre Box Office: boxoffice@esm.rochester.edu
  • Eastman Concert Office: concerts@esm.rochester.edu